Welcome to Flowers Belsize Park. These Terms & Conditions apply to the purchase of floral products and associated services through our online platform, specifically for online Flower delivery in Belsize Park and the surrounding areas. By placing an order through our website, you indicate your acceptance of these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our website or purchase any goods or services from us.
Our online flower delivery services are intended exclusively for use by individuals and businesses located in Belsize Park and neighbouring areas. By placing an order, you warrant that you are legally capable of entering into binding contracts, are at least 18 years of age, and the delivery address provided is within Belsize Park or a surrounding locality.
To purchase flowers or related products from Flowers Belsize Park, you must complete the online order process:
Upon receipt of your order, we will send you an order confirmation via the method provided at checkout. This confirmation signifies that we have received your order but does not constitute acceptance of your order. Flowers Belsize Park reserves the right, at its discretion, to accept or decline an order for any reason. Should we be unable to fulfil your order, we will notify you as soon as possible and issue a full refund if payment has been taken.
All products and services are subject to availability. In the event that a specific flower or arrangement is not available, we reserve the right to substitute with an item of equal or greater value and quality. We will make reasonable efforts to contact you regarding significant substitutions, but please be aware that floral substitutions may be necessary to ensure timely flower delivery in Belsize Park and neighbouring areas, especially during peak periods.
All prices displayed on the website are in Pounds Sterling (£) and include applicable taxes unless stated otherwise. Delivery charges, where applicable, will be clearly indicated at checkout prior to finalising your order. Prices and promotions may change without prior notice, but such changes will not affect orders already placed and confirmed.
We accept payment through secure online payment gateways as listed at checkout (including major debit and credit cards). Full payment must be received before we process and dispatch your order. By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method and that such information is accurate and complete. If your payment cannot be processed, your order will not be fulfilled.
Flowers Belsize Park delivers to customers across Belsize Park and the surrounding areas. You are responsible for providing correct and complete delivery information. We will use reasonable efforts to deliver your order at the requested date and time; however, delivery times are not guaranteed and may vary due to circumstances beyond our control, including weather, traffic, or seasonal demand.
If the recipient is not available at the delivery address, we reserve the right to leave the flowers with a neighbour, at a secure location, or to attempt delivery at a later time. Where appropriate, we will leave a card informing the recipient of the attempted delivery. Please note that our obligation is fulfilled once the delivery is made in accordance with the instructions provided.
You may cancel or amend your order in writing, provided the request is received at least 24 hours before the scheduled delivery time. Cancellation or amendment requests received less than 24 hours before delivery may not be accepted, particularly for orders involving bespoke arrangements or perishable goods. If cancellation is accepted, a full or partial refund will be issued at our discretion. No refund will be offered for cancellations made after dispatch or for failed deliveries resulting from incorrect address information provided by you.
Due to the perishable nature of flowers, we can only accept returns or offer refunds in exceptional circumstances:
You are responsible for ensuring all order details are accurate and that the delivery address is correct and accessible. It is your duty to inform the intended recipient of any schedule relating to delivery and to ensure someone is available to accept the flowers if necessary. We will not be liable for late or failed delivery due to insufficient information or inability to access the delivery location.
Flowers Belsize Park will not be liable for any loss or damage arising from:
In all cases, our total liability to you in respect of any claim shall not exceed the value of the goods ordered.
All content, graphics, photographs, product descriptions, and designs found on the Flowers Belsize Park website remain the intellectual property of Flowers Belsize Park or our licensors. Use of our material is strictly prohibited without prior written consent.
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection law. Details of how we collect, handle, and store your information are described in our Privacy Policy (available upon request or on our website). Your use of this site and our flower delivery service in Belsize Park and the surrounding areas constitutes consent to such data processing.
Flowers Belsize Park reserves the right to amend or update these Terms & Conditions at any time. Any changes will be posted on our website with immediate effect. You are advised to review these Terms each time you place an order, as the Terms in force at the time of your order will apply.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms & Conditions, or your order for flower delivery in Belsize Park and the surrounding areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unlawful or unenforceable by a court or regulatory body, all other provisions shall continue in effect.
These Terms & Conditions, together with any policy referred to within, constitute the entire agreement between you and Flowers Belsize Park in relation to your use of our site and services, superseding any prior agreements.
For questions regarding these Terms & Conditions or for assistance with your online flower delivery order in Belsize Park or nearby areas, please contact our customer service team using the contact details provided on our website.
Please note that these Terms & Conditions apply to all customers in Belsize Park and its neighbouring areas ordering through the Flowers Belsize Park website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 191 Haverstock Hill, London, NW3 4QG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belsize Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belsize Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
