At Flowers Belsize Park, we understand how important it is to receive flowers that are fresh, beautiful, and in perfect condition. As your trusted local Belsize Park florist, we take great care to ensure the quality of every bouquet and arrangement delivered to households and businesses in our community. Your satisfaction and peace of mind are central to our service.
All our arrangements are created using the freshest blooms on the day of dispatch, and we guarantee flower freshness for a minimum of 5 days from the date of delivery when cared for according to our instructions. In the unlikely event your flowers do not meet expectations within this window, please contact us immediately so we can assist you.
We pack your flowers securely for safe delivery. However, if your order arrives damaged or not in the condition you’d expect, please get in touch with us on the day of delivery or within 24 hours. In your message, include a brief description and preferably a photo showing the problem. This helps us resolve the issue promptly and maintain our quality standards.
Your satisfaction guides every decision we make. If your flowers are found to be damaged, late, or not as described, you may be eligible for one of the following options:
Please note that all refund or replacement claims must be made within five days of delivery to support our fresh flower guarantee in Belsize Park. Claims made past this period may not be eligible unless exceptional circumstances apply.
We value your feedback and always aim for complete satisfaction. If you are unhappy with any aspect of your experience, we kindly ask you to contact us as soon as possible. Share the details of your concern so we can investigate and resolve it quickly. Customer complaints are handled confidentially and reviewed thoroughly by our management to ensure fair and prompt outcomes.
Your experience matters to us, and complaints also help us improve our products and services. We aim to respond to all complaints within 24 hours and keep you updated throughout the resolution process.
As a local Belsize Park florist, we are proud to serve our neighbours with care, reliability and attention to detail. Our returns, refunds, and complaints process is designed to ensure you always enjoy fresh, stunning flowers and outstanding service. Thank you for trusting Flowers Belsize Park to deliver memorable floral moments for your home or business.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
